1. Who We Are 

These Terms and Conditions (“Terms”) apply to your use of any website, booking system, or digital service (collectively referred to as “Digital Services”) provided by Makla Limited, trading as Makla & The Fez, located at 217 Seabourne Road, Bournemouth BH5 2HL (“Makla & The Fez”, “we”, “our” or “us”). 

 

By accessing our website or using any of our online features, you confirm that you have read, understood and agree to be bound by these Terms. If you do not accept these Terms, please do not use our Digital Services. 

These Terms apply to all users, including guests making table bookings, event reservations, or purchasing items or memberships online. 

 

Please note: Our services are not directed at individuals under the age of 18. If you are under 18, you may only access our Digital Services with the involvement and supervision of a parent or guardian. 

 

2. Changes to These Terms 

We may update these Terms from time to time to reflect changes to our services, business operations, or legal requirements. If we do, we’ll post the updated Terms on our website. Your continued use of our Digital Services will mean you accept those changes. 

 

3. Booking and Accounts 

You do not need to create an account to browse our website, but certain features—such as event booking, memberships, or exclusive access—may require you to register. 

 

• You agree that the information you provide is accurate and up to date. 

• You are responsible for maintaining the confidentiality of your login details and any activity under your account. 

• We reserve the right to suspend or delete accounts that violate these Terms or appear to be fraudulent or misused. 

If you believe your account has been compromised, please notify us immediately. 

 

4. Content & Intellectual Property 

All content made available through our website or digital platforms—including logos, menus, images, graphics, text, and branding (“Content”)—is either owned by us or licensed for use. You may not copy, reproduce, distribute, or commercially exploit any Content without our prior written permission. 

 

The names Makla, The Fez, and any associated logos are trademarks of Makla Limited. You may not use our branding in a way that suggests any affiliation, endorsement, or partnership without explicit consent. 

 

5. Links to Third-Party Websites 

Our website may include links to third-party sites for convenience, such as external event platforms, payment providers, or social media. We do not control or endorse these websites and are not responsible for their content, security, or privacy practices. You access them at your own risk. 

 

6. Acceptable Use 

You agree to use our Digital Services legally and respectfully. You must not: 

• Use our website or booking systems for fraudulent or misleading activity. 

• Attempt to access areas of the system you are not authorised to enter. 

• Post or transmit any offensive, abusive, or unlawful material. 

• Use bots, scrapers, or automated tools to extract data or overload our website. 

• Attempt to reverse engineer, replicate or exploit our systems or Content for commercial gain. 

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If you breach these rules, we reserve the right to suspend your access and take appropriate legal action if necessary. 

 

7. Events, Memberships & Bookings 

Any bookings made for events, tables, or private hires are subject to availability and may be governed by additional terms. Cancellations, no-shows, and late arrivals may result in fees or forfeited deposits as outlined at the time of booking. 

 

Memberships (if offered) are non-transferable and subject to our internal policies. We reserve the right to suspend or cancel memberships if members breach house rules or behave in a way that harms the reputation or operations of Makla & The Fez. 

 

8. Copyright & Infringement 

If you believe that any material on our website infringes your copyright, please contact us with the following: 

• A description of the copyrighted work and its location on our site 

• Your contact details 

• A statement that you believe the use is unauthorised 

• Your signature (physical or electronic) 

• We will investigate and, if appropriate, remove the content. 

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To report a copyright issue, please email: makladelibournemouth@gmail.com 

 

9. Liability and Disclaimer 

We strive to provide accurate, timely, and reliable information via our website and services. However, we cannot guarantee that all content is error-free or that the Digital Services will always be available or function without interruption. 

 

To the extent permitted by law, Makla & The Fez will not be liable for any damages, direct or indirect, resulting from: 

• Your use (or inability to use) our website or booking system 

• Reliance on any content or third-party links 

• Any unauthorised access to or use of your data 

 

10. Contact Us 

For questions or concerns related to these Terms or our services, please contact us at: 

 

Makla & The Fez 

217 Seabourne Road 

Bournemouth BH5 2HL 

Email: enquiries@makla.co.uk 

 

11. Our Liability 

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, this includes liability for death or personal injury caused by our negligence or fraud. 

 

We make every effort to ensure our website and digital services are functional, accurate, and secure. However, we do not guarantee that they will always be available, uninterrupted, or error-free. You are responsible for ensuring your devices are protected with up-to-date antivirus software and appropriate security settings. 

 

To the fullest extent permitted by law, Makla & The Fez disclaims all warranties (express or implied) related to the digital properties we provide, including fitness for a particular purpose, availability, or freedom from bugs or malware. Your use of our digital services is at your own risk and provided “as is” and “as available.” 

 

We are not liable for any indirect, incidental, or consequential damages (such as loss of business, data, or profit) that may arise from your use of our digital properties. Where we are found liable, our maximum liability will be limited to £10. 

 

12. Indemnification 

You agree to indemnify Makla & The Fez from any claims or damages arising from your use of our digital properties, breach of these Terms, or violation of any rights of a third party. We reserve the right to manage our legal defence and require your cooperation if this happens. 

 

13. Your Personal Information 

We use your personal information in accordance with our Privacy Policy. 

 

14. Termination 

You may stop using our digital services at any time. We may suspend or terminate your access without notice if we believe you’ve breached these Terms. Some sections (like those on liability or governing law) will still apply even after termination. 

 

15. Privacy & Security 

Your data and privacy are protected according to our Privacy and Cookie Policies, available on our website. 

 

16. Purchasing Products or Services 

If you purchase any services (e.g., membership, event bookings) through our digital channels, additional terms may apply — you will be informed at the time of purchase. 

 

17. Invalidity & Waiver 

If any part of these Terms is found to be invalid, the rest remains effective. A delay or failure by us to enforce these Terms does not waive our right to do so later. 

 

18. Force Majeure 

We are not responsible for delays or failures due to events beyond our control, such as extreme weather, strikes, or utility outages. 

 

19. Transfer 

We may transfer our rights and obligations under these Terms to another organisation. This won’t affect your rights. 

 

20. Delay in Enforcement 

Even if we delay enforcing these Terms, we may still do so later. This includes any delayed action around breaches or payments. 

 

21. Governing Law 

These Terms are governed by the laws of England and Wales. Any disputes must be brought in the courts of England and Wales unless otherwise required by law. 

 

22. Dispute Resolution 

If you are in the UK or Europe and are not satisfied with how we’ve handled a complaint, you may contact Retail ADR (www.retailadr.org.uk). We will engage with them in good faith if you choose this option.